Privacy Policy

Who this policy covers

This policy applies to Manhattan Beach 24/7 Plumbing, 1800 N Sepulveda Blvd, Manhattan Beach, CA 90266, and to this website. It covers people who call our dispatch line, people who email us, and people who simply read the pages here.

If you have questions about any of it, call us at (310) 424-7510 or write to contact@247plumbermanhattanbeach.com.

Our site has no forms

This website does not ask you to fill in a contact form, create an account, or type personal details into a page. To reach us, you call. That keeps the amount of information we hold small.

Because there is no form, we do not collect names, addresses or messages through the site itself. Anything you send by email is covered below under the heading about email.

Information we receive when you call

When you call, we ask for what we need to send a plumber. That usually means your name, your phone number, the address of the job, and a description of the problem. We may also note access details, such as a gate code or whether a landlord needs to approve the work.

Calls to our line may be recorded for quality and training purposes. We use recordings to check that calls were handled well, to train staff, and to settle questions about what was said on a call.

You can tell the dispatcher at the start of a call if you would prefer not to continue, and you can hang up at any time.

How we use what you tell us

We use your information to arrange and carry out plumbing work, to contact you about a visit, to give you a price, and to keep records of the work we did. We may also use it to answer your follow-up questions and to meet our legal and tax obligations.

We do not use your phone number to send you promotions unless you have asked for them. We do not make your information public.

Who else may see it

Some people outside our dispatch desk may need part of your information to do their jobs. These include the plumber assigned to your visit, our phone service provider, and professionals such as accountants or insurers when the law or a claim requires it.

We may also share information when required by law, such as in response to a valid legal request. We limit what we share to what is needed for the purpose.

Website visits, cookies and maps

Like most websites, this one is delivered by a hosting provider that may keep standard technical logs, such as the pages requested and the type of browser. These logs help keep the site running and secure.

Some pages include a Google map. Embedded content like that is loaded from the provider and may set its own cookies or record technical information, under that provider's own policies. You can block or clear cookies in your browser settings.

Email and other contact

If you email us, we receive your email address and whatever you write. We use it to reply and to handle the job. Please do not send sensitive information such as bank or card numbers by email.

How long we keep information

We keep job records and call recordings for as long as we reasonably need them for service, quality, accounting and legal reasons, and then we delete or anonymize them. The exact period can differ by record type.

Your choices and California residents

You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to records we must keep by law. California residents may have additional rights under state privacy law, and we will respond to valid requests as the law requires.

To make a request, call the dispatch line or email us at the address above. We may need to confirm who you are before acting.

Children

Our services are for property owners and managers. This site is not directed to children, and we do not knowingly collect information from them.

Security

We take reasonable steps to protect the information we hold, but no system is completely secure. If you believe your information has been misused, contact us right away.

Changes to this policy

We may update this page from time to time. The current version is always the one posted here. Continuing to use our services after a change means you accept the updated policy. See also our terms of service and our contact page.